How to set up a router..

Your router will need to be configured with a username and password in order to get online. Thes credentials are provided to you upon installation - they are the same as what you log into your account with to pay your bill. Most routers have an auto-configure (Configuration Wizard) that auto detects your internet connection type. If your router does not have this feature then choose "PPPoE" as your Internet Connection Type. Enter your username & password. Verify that "always online" (if available) is enabled. This will get you online in a snap! If you are having trouble configuring your router - or you need help obtaining your username and password, then please send our Technical Support Department a quick chat, fill out an online form, or give us a call! We're happy to help!